FAQ’s on exchanges & returns

How can I request a return?

In our exchanges & returns section you can complete the online return form by filling in your order number and your e-mail address, selecting the return method and indicating the items you want to return.

How can I send the items back?

When filling in the online return form, you can choose to have the items picked-up by our carrier partner or you can indicate that you prefer to return via a drop-off point. When the online return form is filled out correctly, you will receive a confirmation e-mail containing your return authorization number that must be written on your parcel. Pack the items in the original box and close it properly. Items must be returned within 10 days after filling in the online return form.

How can I send the items back?

When filling in the online return form, you can choose to have the items picked-up by our carrier partner or you can indicate that you prefer to return via a drop-off point. When the online return form is filled out correctly, you will receive a confirmation e-mail containing your return authorization number that must be written on your parcel. Pack the items in the original box and close it properly. Items must be returned within 10 days after filling in the online return form.

For in-shop returns you must print the return confirmation e-mail and present it together with the items.

How can I send the items back?

When filling in the online return form, you can choose to have the items picked-up by our carrier partner or you can indicate that you prefer to return via a drop-off point. When the online return form is filled out correctly, you will receive a confirmation email containing your return authorization number that must be written on your parcel. Pack the items in the original box and close it properly. Items must be returned within 10 days after filling in the online return form.

For returns in our Terre Bleue concept stores you must print the return confirmation email and present it together with the items.

When do you ship my new exchanged items?

As soon as we have received your return, it takes 2-3 working days to deliver your new items. In the unlikely event that the new items would not be available, you will be notified by e-mail and you will be refunded automatically.

When will I be refunded?

Refunds will be processed within 15 days after receiving your returned items.

When will I be refunded?

As soon as we have received your return, you will be refunded within 15 days or a voucher will be issued for shop returns. This voucher is valid for six months and can be redeemed at or in our brand stores.

Will the full amount of my order be refunded?

We will refund the total value of the returned items. Please note that the original shipping costs will not be refunded.

Will the full amount of my order be refunded?

We will refund the total value of the returned items or we will issue a voucher for shop returns. Please note that the original shipping costs will not be refunded.

How to return ordered items in a brand store?

When filling in the online return form, you can choose to return your ordered items in one of our brand stores. You can select a store from the list and you can verify the address details and the opening hours of the brand store of your choice. We kindly ask you to print the confirmation e-mail and present it with the items to return within 10 days after completing the online return form. For the items you return in one of our brand stores, you will immediately receive a voucher in the store for the value of the returned items. This voucher can be redeemed in our brand stores or at and is valid for six months.

How to return ordered items in a concept store?

When filling in the online return form, you can choose to return your ordered items in one of our Terre Bleue concept stores. You can select a store from the list and you can verify the address details and the opening hours of the brand store of your choice. We kindly ask you to print the confirmation email and present it with the items to return within 10 days after completing the online return form. For the items you return in one of our concept stores, you will immediately receive a voucher in the store for the value of the returned items. This voucher can be redeemed in our concept stores or at and is valid for six months.

How am I refunded for my return if I redeem a voucher?

Vouchers can never be exchanged for money.

Orders that were (partly) paid for with a voucher, will first be compensated in the form of a new voucher. If any excess remains, the remaining amount will be refunded.