FAQ’s on orders

How will I know if you received my order?

Once you have placed your order, we will send you an email confirming it has been received. In the rare instance that any of the items you have ordered are not available, our customer care team will contact you and will refund you the difference.

Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation containing a tracking number and link to the courier. To track your order visit the link and enter the tracking number. With this service you can track your order at any time.

Can I add items to an existing order?

Unfortunately it is not possible to combine orders or add items to an existing order. For other questions concerning this matter please contact our customer care team by clicking here.

Do I need to sign for my order?

We require a signature upon receipt of delivery. Once this occurs, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

What packaging will my order be delivered in?

All orders are packed with attention to detail. Your items will be wrapped in silk paper and packed in a signed BRAND bag or box, depending on the volume of the order. The total order will be sent in a non-branded box.

What packaging will my order be delivered in?

At CAPARA we believe that every purchase is a gift, to yourself or for someone else. That is why all our orders are always packed with attention to detail.
Your items will be delivered in a personalized screenprinted fabric bag and packed in a customized CAPARA box. The total order will be sent in a non-branded mailing bag.